Refund Policy

Last updated October 23, 2026

This Refund Policy applies to purchases of iAudited from Pinnokkio LLC, including orders processed by our online reseller Paddle.com, which is the Merchant of Record for orders processed through Paddle. It forms part of our Terms of Service.

Try before you buy: 45-day free trial

You can evaluate iAudited free of charge for 45 days before you purchase.

90-day money-back guarantee

If you are not satisfied with iAudited for any reason, you can request a full refund of the price you paid within 90 days of the date of purchase. This applies to monthly subscriptions, annual subscriptions and perpetual licenses. You don’t need to give a reason.

How to request a refund

Please include your organization’s name, the invoice or order number, and a contact person. We will acknowledge your request within 2 business days.

How refunds are paid

Approved refunds are returned to the original payment method. Payments made by bank transfer are refunded to the bank account that paid. How long a refund takes to arrive depends on the banks involved.

After 90 days

The money-back guarantee ends 90 days after purchase. After that, you remain entitled to the refunds and service credits set out in Chapter 6 of our Terms of Service, including refunds for:

• service availability below our 99.99% commitment;
• support requests not answered within 2 business days;
• a third-party data-security breach of your data;
• early termination by us, and other violations of the Terms by us.

Cancelling

You can cancel at any time by emailing support@iaudited.com. See Chapter 7(b)(ii) of our Terms of Service for what happens to your data and any refund when you cancel.

Contact

Pinnokkio LLC
145 S. Livernois Road, #325
Rochester, MI 48307, USA
Email: support@iaudited.com